yesbe's Privacy Policy

1 What information we collect

When you create an account on the yesbe platform, use our services, or contact us, the following types of information may be collected:

• Identity information: Name, date of birth, national ID number or passport number (required for identity verification).
• Contact information: Email address, mobile number, and postal address.
• Financial information: Payment method details such as bKash, Nagad, Rocket, or bank account information — used solely for processing transactions.
• Account information: Username, password (in encrypted form), account preferences and settings.
• Gaming information: Play history, bet amounts, win/loss records, and bonus usage.
• Technical information: IP address, device identifiers, browser type and version, operating system.
• Usage information: Website navigation patterns, page visit duration and frequency.

2 How information is collected

yesbe collects information in several ways. The main methods are:

• Directly provided: When you register an account, fill out forms, or contact our support team.
• Automated collection: Through cookies, web beacons, and similar tracking technologies while using the platform.
• Payment processing: From payment service providers during transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity verification services: Through third-party verification agencies where applicable.

3 Purpose of using information

yesbe uses your information for the following legitimate purposes:

• Creating and managing your account and securely verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Delivering all gaming services, bonuses, and promotional benefits.
• Providing customer support 24/7 via live chat and email.
• Preventing fraud, money laundering, and other illegal activities.
• Complying with legal obligations and meeting the requirements of regulatory bodies.
• Improving service quality and personalizing the user experience.
• Monitoring usage patterns to ensure responsible gaming.
• Sending relevant offers and promotional messages, where you have given your consent.

4 Data storage & security

yesbe applies industry-standard security measures to keep your information safe:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database encryption: Sensitive information is stored on servers in encrypted form.
• Access controls: Only authorized personnel may view your information, and only for specified purposes.
• Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
• Firewalls & intrusion detection: Advanced technology is used to prevent unauthorized access.

5 Sharing information with third parties

yesbe does not sell or rent your personal information. Information may be shared in the following limited circumstances:

• Payment service providers: With bKash, Nagad, Rocket, and banking partners solely for processing transactions.
• Identity verification services: With trusted verification agencies when account verification is required.
• Technology service providers: For server hosting, analytics, and support technology — they process information only in accordance with our instructions.
• Legal authorities: Where disclosure is required under a valid court order, government request, or applicable law.
• Fraud prevention: With relevant agencies where needed to investigate fraud or illegal activity.

Before sharing information with third parties, yesbe ensures that they are equally committed to protecting your information and comply with the relevant data protection regulations.

6 Cookies & tracking technologies

yesbe uses cookies and similar technologies to improve your browsing experience. The different types of cookies are described below:

• Essential cookies: Essential for the basic functioning of the platform — maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality cookies: Help remember your preferences, such as language selection or preferred game category.
• Analytics cookies: Used to understand how many users visit which pages and how they use them — used to improve the service.
• Performance cookies: Help identify page load speeds and technical issues.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

7 Your rights & choices

yesbe gives users the right to maintain control over their own information. Your rights are:

• Right of access: You may request to know what information yesbe holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances, though this may not apply in full where legal obligations exist.
• Right to restriction of processing: You may request that the use of your information be limited for specific purposes.
• Opt out of marketing communications: You may stop receiving promotional emails or messages at any time.
• Right to lodge a complaint: If you have concerns about data protection, you may lodge a complaint with the relevant authority.

To exercise any of these rights, write to [email protected]. We will process your request as promptly as possible.

8 Protection of minors' information

yesbe provides services only to those aged 21 or over. We do not intentionally collect any information from minors.

If we become aware that a person under the age of 21 is using our services or that their information is held by us, we will immediately close that account and delete all associated information.

9 Data retention period

yesbe retains your information for as long as necessary or legally required:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may need to be retained for financial transaction and regulatory compliance purposes.
• Legal obligations: Some information is required by law to be stored for a specified period.
• Dispute resolution: Where a dispute or claim is ongoing, the relevant information will be retained until it is resolved.

Once the required period has passed, information is securely deleted or anonymized.

10 Changes to the Policy

yesbe may update this Privacy Policy from time to time. For significant changes, we will:

• Publish the updated Policy on this page of the website.
• Note the "Last Updated" date at the top of the page.
• Send a notice to your registered email or on the platform for important changes.

Continued use of yesbe after any changes will be considered acceptance of the updated Policy. We recommend checking this page regularly.

11 Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact yesbe's data protection team:

• Email: [email protected]
• Live chat: Contact us 24/7 through live chat on our platform.
• Support languages: Support is available in both Bengali and English.

We take your privacy-related requests seriously and aim to respond as quickly as possible.